Refund policy

Refund & Return Policy

At Pearl & Vine, we stand behind the quality of every product we make. If something isn't right, we want to make it right.

Returns Due to the personal nature of our skincare products, we are unable to accept returns on opened or used items unless the product is defective or damaged upon arrival.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at info@pearlandvine.net with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

• Opened or used products
• Gift cards
• Sale or clearance items (unless defective)

Exchanges We do not offer direct exchanges. If you'd like a different product, please return your eligible item for a refund and place a new order.

How to Initiate a Return Email us at info@pearlandvine.net with your order number and reason for return. We'll provide instructions and a return address. Customers are responsible for return shipping costs unless the item is defective.

Questions? Reach out anytime at info@pearlandvine.net — we're happy to help.